To contact APS Healthcare Health
Services (APS Healthcare) from anywhere in the United States
call: 1-800-888-1965
An APS Healthcare customer service representative will
answer your call. The representative will ask you
some questions in order to serve you better. The representative
may also provide you with information regarding questions
you may have in reference to your care.
The representative may transfer your call to a
APS Healthcare care manager for referral, care preauthorization,
or emergency services based on your needs.
APS Healthcare care managers are skilled mental health
and substance abuse experts. They work as advocates
for you. Their purpose is to assess your situation
and ensure that you or your eligible dependents receive
the type of assistance or care required to help relieve
your concern or resolve your problem in a timely and
convenient way.
Your APS Healthcare care manager may refer you to a network
provider if your problem needs mental health or substance
abuse services. The care manager will match your needs
with the most appropriate mental health or substance
abuse provider. The care manager coordinates and guides
all of your inpatient and/or outpatient mental health
and substance abuse care.
Should you need emergency services, your APS Healthcare
care manager will make the proper arrangements to
address your needs.
