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- be treated with dignity and respect.
- fair treatment. This is regardless of their race,
religion, gender, ethnicity, age, disability, or source
of payment.
- have their treatment and other member information
kept private. Only where permitted by law, may records
be released without member permission.
- easily access timely care in a timely fashion.
- know about their treatment choices. This is regardless
of cost or coverage by the member's benefit plan.
- share in developing their plan of care.
- information in a language they can understand.
- have a clear explanation of their condition.
- a clear explanation of their treatment options.
- information about APS Healthcare, its practitioners, services
and role in the treatment process.
- information about clinical guidelines used in providing
and managing their care.
- ask their provider about their work history and
training.
- give input on the Members' Rights and Responsibilities
policy.
- know about advocacy and community groups and prevention
services.
- freely file a complaint or appeal and to learn how
to do so.
- know of their rights and responsibilities in the
treatment process.
- receive services that will not jeopardize their
employment.
- list certain preferences in a provider.
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- treat those giving them care with dignity and respect.
- give providers information they need. This is so
providers can deliver the best possible care.
- ask questions about their care. This is to help
them understand their care.
- follow the treatment plan. The plan of care is to
be agreed upon by the member and provider.
- follow the agreed upon medication plan.
- tell their provider and primary care physician about
medication changes, including medications given to
them by others.
- keep their appointments. Members should call their
providers as soon they know they need to cancel visits.
- let their provider know when the treatment plan
isn't working for them.
- let their provider know about problems with paying
fees.
- report abuse.
- report fraud.
- openly report concerns about the quality of care
they receive.
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